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Service Contract Benefits
Below are some examples of the specific benefits of this agreement
- Identification and recruitment of a candidate with the appropriate skills
- Assurance of adherence to VU, VUMC, and Informatics Center computing policies
- Hardware and software inventory control
- Professional development planning and certification testing
- Initial weekly meetings with a manager to provide guidance to new staff
- Mentoring with an experienced OpenChapter staff member
- Review of status reports (outlining accomplishments and short, mid and long-term goals), projects and problem lists with senior staff
- Regular meetings with all OpenChapter technical staff to provide a forum for communication, solve common problems and build teamwork
- Support of OpenChapter technical staff in the case of sickness or leave
- Performance management
- Direct access to the OpenChapter Client Server Engineering team, which consists of high level network systems engineers, for consultation or advanced technical assistance
- Access to a training library of technical manuals, books, videos, computer based training materials and exam simulation software for continuing education
- Technical consultation on hardware and software implementation and maintenance
- Access to on-line technical resources and knowledge databases
- Access to HP/Compaq, Microsoft and Novell certified staff
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